Frequently Asked Questions (FAQ)
What payment methods do you accept?
We offer secure payment methods via SSL and HTTPS. Check out our payment options here.
Do you offer free shipping?
Yes, we offer free shipping within the United Kingdom! Check our Shipping Policy for more information.
What is your return policy?
You can find our return policy here.
When will I get my refund after returning a product?
Once we have approved your return, your refund will be processed within 7 days. Check our Return Policy for more details.
How can I track my order?
You can track your order using our Track Order page.
Do you ship internationally?
No, we currently only ship within the United Kingdom.
What if I receive a defective product?
Don’t worry! If you receive a defective product, we’ll replace it free of charge. Please inform us and return the product within 30 days. See our Return Policy for more information.
Can I cancel my order after placing it?
We offer a 24-hour cancellation window after placing your order. If you change your mind within this time, let us know, and we’ll cancel your order.
How can I contact customer support?
You can contact our customer support team via our Contact Page, where you’ll find a form to fill out or an email address to reach us.
How do I know if an item is in stock?
If you can add an item to your cart, it is in stock and ready to be shipped.
Do you have a physical store location?
We’re an online-only store, allowing us to offer the best prices and selection to our customers.
Can I place a bulk order for my business or organization?
Yes, you can! Please contact our customer support team for more details on bulk orders.
How long will it take to receive my order?
Check our Shipping Policy for more information.
What is the process for exchanging a product?
Please see our Return Policy for details on how to exchange a product.
Can I use a promo code and a gift card at the same time?
Yes, you can use a promo code and a gift card simultaneously.